At Lureto Home, operated by Hanane Zorg, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit www. l ureto-home.com, place an order, contact us, or otherwise interact with our webshop.
We process personal data in accordance with applicable privacy legislation, including the EU General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.
1. Who We Are
Hanane Zorg
Trading as: Lureto Home
Hoefkade 1592
2525 HV 's-Gravenhage
The Netherlands
KvK number: 73506176
Email: info@lureto-home.com
Website: www.lureto-home.com
In this Privacy Policy, "we", "us", "our", "Lureto Home", and "Hanane Zorg" refer to the company above.
2. What Personal Data We Collect
Depending on how you use our webshop, we may collect the following categories of personal data:
Information you provide directly
When you place an order, contact us, create an account, subscribe to marketing communications, or otherwise interact with our webshop, we may collect:
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Full name
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Billing address
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Delivery address
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Email address
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Telephone number, where provided
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Order and purchase information
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Customer service communications
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Information you provide when submitting a review or contacting us
Payment information
Payments may be processed through third-party payment providers.
Depending on the payment method you choose, the payment provider may process payment-related information such as transaction details and payment identifiers.
Where payment is processed by a third party, we generally do not receive or store your complete payment card details.
Technical and usage information
When you visit our website, certain information may automatically be collected, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Language settings
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Referring website
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Pages visited
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Date and time of visits
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Interaction with our website
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Approximate location derived from technical information
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Other technical information necessary for website security and operation
3. How We Collect Your Information
We may collect personal information when you:
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Visit or browse our website
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Create an account
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Place an order
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Make a payment
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Subscribe to our newsletter or marketing communications
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Contact customer service
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Submit a review
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Participate in a promotion or competition
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Interact with our website through cookies or similar technologies
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Otherwise communicate with us
We may also receive certain information from third-party service providers involved in operating our webshop, payment processing, shipping, analytics, advertising or other services.
4. Why We Use Your Personal Data
We may use your personal data for the following purposes:
Processing and fulfilling orders
We use your information to:
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Process and confirm your order
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Process payments
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Prepare and ship your products
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Provide order updates
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Handle returns, refunds and exchanges
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Provide customer service
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Manage your customer account, where applicable
Communicating with you
We may use your contact information to respond to questions, complaints, requests and other communications.
Improving our webshop
We may analyse website usage and customer behaviour to understand how our webshop is used and to improve our products, website, services and customer experience.
Marketing
Where legally permitted and, where required, with your consent, we may use your information to send you promotional emails, newsletters, product information and other marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@ l ureto-home.com.
Fraud prevention and security
We may process information to detect, prevent and investigate fraud, abuse, security incidents and other unlawful activity.
Legal obligations
We may process personal data where necessary to comply with applicable laws, regulations, accounting requirements, tax obligations, court orders or requests from competent authorities.
5. Legal Bases for Processing
Depending on the circumstances, we process your personal data on one or more of the following legal bases under the GDPR:
Performance of a contract
We need certain information to process and fulfil your order and provide services you have requested.
Legal obligation
We may need to process information to comply with legal obligations, such as accounting, tax, consumer protection and record-keeping requirements.
Legitimate interests
We may process information where necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
Examples include website security, fraud prevention, improving our services and managing customer relationships.
Consent
Where required by law, we will ask for your consent before processing personal data for certain purposes, such as certain forms of marketing or non-essential cookies.
You can withdraw consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
6. Shopify
Our webshop is powered by Shopify.
Shopify provides the technology and infrastructure used to operate our online store and may process personal information on our behalf or as an independent controller depending on the processing activity.
Information processed through Shopify may include customer information, order information, payment-related information, technical information and information concerning your use of our webshop.
Shopify may process information in countries outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, appropriate safeguards are used where required by applicable data protection law.
For more information, please refer to Shopify's privacy documentation.
7. Payment Providers
We may use third-party payment providers to process payments.
The payment provider you select during checkout may receive information necessary to process your payment and prevent fraud.
Payment providers may process personal information in accordance with their own privacy policies and terms.
We recommend reviewing the privacy policy of the relevant payment provider when using its services.
8. Shipping and Delivery Providers
To deliver your order, we may share information necessary for delivery with shipping and logistics providers.
This may include:
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Your name
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Delivery address
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Email address
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Telephone number, where necessary
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Order or shipment information
The information is shared only to the extent reasonably necessary to fulfil and track your order.
9. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Cookies are small files placed on your device that can help websites function properly, remember preferences, understand website usage and, where permitted, support advertising activities.
We may use different categories of cookies, including:
Essential cookies
These cookies are necessary for the operation of our webshop. They may support functions such as:
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Shopping cart functionality
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Checkout
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Login and account functionality
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Security
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Payment processing
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Basic website functionality
These cookies generally cannot be disabled through our cookie consent system where they are strictly necessary for the operation of the website.
Preference cookies
These cookies may remember choices you make, such as language, region or other preferences.
Analytics cookies
Where permitted, we may use analytics technologies to understand how visitors use our website and to improve its performance.
Marketing cookies
Where required, we may use marketing and advertising technologies to measure advertising effectiveness, personalise advertising or show relevant advertisements.
Non-essential cookies will be used in accordance with applicable cookie and privacy laws and, where required, only after obtaining your consent.
You can manage your cookie preferences through our cookie consent mechanism where available.
10. Third-Party Services
We may use third-party services to operate and improve our webshop.
These may include providers for:
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Shopify and ecommerce infrastructure
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Payment processing
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Shipping and logistics
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Customer service
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Email and marketing
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Website analytics
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Advertising
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Fraud prevention
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Website security
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Reviews and customer feedback
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Other services necessary to operate our business
These providers may process personal data on our behalf or as independent controllers, depending on their role.
We take reasonable steps to ensure that third parties processing personal data on our behalf provide appropriate safeguards and process information only for legitimate purposes.
11. Advertising and Analytics
Where applicable, we may use analytics and advertising services to understand how visitors interact with our website and to measure or improve our marketing.
These services may use cookies, pixels or similar technologies.
Where required by applicable law, we will request consent before using non-essential tracking technologies.
You can withdraw or change your consent through our cookie settings where available.
12. Sharing Your Personal Data
We do not sell your personal data.
We may share personal information with third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
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Shopify and ecommerce service providers
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Payment processors
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Shipping and logistics providers
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IT and hosting providers
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Email and marketing service providers
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Analytics and advertising providers
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Fraud prevention and security providers
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Customer service providers
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Professional advisers, such as accountants, lawyers or auditors
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Government authorities or other parties where required by law
We only share information that is reasonably necessary for the relevant purpose.
13. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
If personal data is transferred outside the EEA, we will take appropriate steps to ensure that the transfer complies with applicable data protection law.
Depending on the circumstances, this may include using an adequacy decision, Standard Contractual Clauses or another legally recognised transfer mechanism.
14. How Long We Keep Your Data
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example, transaction and accounting information may need to be retained for a legally prescribed period for tax and accounting purposes.
Customer service communications may be retained for as long as necessary to handle the matter and protect our legitimate business interests.
When personal data is no longer required, we will delete it or anonymise it where reasonably possible.
15. Data Security
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a personal data breach that is subject to notification requirements under applicable law, we will take the required steps to address and report the breach.
16. Your Privacy Rights
Depending on your circumstances and applicable law, you may have the following rights:
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Right of access: You may request a copy of the personal data we hold about you.
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Right to rectification: You may ask us to correct inaccurate or incomplete information.
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Right to erasure: You may request deletion of your personal data where legally applicable.
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Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances.
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Right to data portability: Where applicable, you may request your personal data in a structured, commonly used and machine-readable format.
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Right to object: You may object to certain processing based on legitimate interests, including certain forms of direct marketing.
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Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time.
These rights are subject to applicable legal conditions and exceptions.
17. How to Exercise Your Rights
To exercise a privacy right or ask a question about how we process your personal data, please contact:
Hanane Zorg / Lureto Home
Hoefkade 1592
2525 HV 's-Gravenhage
The Netherlands
Email: info@lureto-home.com
Please provide enough information for us to identify your request.
For security reasons, we may need to verify your identity before completing certain requests.
We will respond to valid requests within the period required by applicable data protection law.
18. Marketing Communications
If you have subscribed to our marketing communications, we may send you information about products, promotions, offers and other updates.
You can unsubscribe at any time by:
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Clicking the unsubscribe link in a marketing email
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Contacting us at info@lureto-home.com
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, shipping updates or information relating to your purchases.
19. Children's Privacy
Our website is not intentionally directed at children who are not legally able to enter into a purchase agreement.
We do not knowingly collect personal data from children for marketing purposes.
If you believe that a child has provided us with personal data, please contact us at info@ l ureto-home.com so that we can assess and, where appropriate, delete the information.
20. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.
The updated version will be published on this page and the "Last updated" date will be changed accordingly.
We recommend checking this page periodically for the latest information.
22. Complaints
If you have concerns about how we process your personal data, please contact us first:
Email: info@lureto-home.com
You also have the right to lodge a complaint with the data protection authority in the country where you live, work or believe that a violation of data protection law has occurred.
For customers in the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
23. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Hanane Zorg / Lureto Home
Hoefkade 1592
2525 HV 's-Gravenhage
The Netherlands
KvK: 73506176
Email: info@lureto-home.com
Website: www.lureto-home.com
Note: This policy should be reviewed against the actual Shopify apps, payment providers, analytics tools, advertising platforms, email marketing tools and cookies used on your store so that the final policy accurately reflects your data processing activities.
