At Lureto Home, we offer free shipping on orders. We aim to process every order quickly and ensure your package reaches you safely and within the estimated delivery timeframe.
1. Free Shipping
We offer free shipping on all orders.
There are no standard shipping charges added to your order at checkout.
For international orders, customs duties, import taxes or other charges imposed by the destination country may apply. These charges are not considered standard shipping fees and may be the responsibility of the customer.
2. Order Processing Time
Orders are generally processed within 48 hours after the order has been successfully placed and payment has been confirmed.
Processing includes:
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Confirming your order;
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Preparing your products;
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Packing your order; and
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Handing your package to the shipping carrier.
Orders placed on weekends or public holidays may begin processing on the next business day.
3. Shipping Time
After your order has been processed and dispatched, the estimated shipping time is:
5–7 working days
Please note that shipping times are estimates and may vary depending on your delivery location, carrier, customs procedures and other circumstances outside our reasonable control.
The estimated shipping time does not include the up to 48 hours processing time before dispatch.
4. Estimated Total Delivery Time
Under normal circumstances, your order should arrive approximately:
6–9 working days after placing your order
This consists of:
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Processing: up to 48 hours
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Shipping: 5–7 working days
These are estimated timeframes and are not guaranteed delivery dates unless specifically agreed otherwise.
5. Order Tracking
Where tracking information is available, you will receive tracking details after your order has been dispatched.
Please allow some time for the carrier's tracking system to update after the shipment has been handed over.
If your tracking information has not updated for several days, please contact us at info@ l ureto-home.com and we will assist you.
6. Delivery Delays
Although we aim to meet the estimated delivery times, delays can occasionally occur.
Possible causes include:
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Carrier delays;
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Severe weather;
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Public holidays;
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Customs processing;
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Incorrect or incomplete delivery information;
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High shipping volumes;
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Strikes or other disruptions;
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Events outside our reasonable control.
If your order is delayed beyond the estimated delivery period, please contact us at info@ l ureto-home.com so we can investigate the shipment.
Nothing in this Shipping Policy limits any mandatory consumer rights you may have under applicable law.
7. Incorrect Delivery Information
Please make sure that your shipping address is correct and complete when placing your order.
If you provide an incorrect or incomplete address and the package cannot be delivered as a result, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
8. Lost or Missing Packages
If your order appears to have been delivered but you cannot locate it, please first check around your property and with household members, neighbours or the relevant carrier where appropriate.
If you still cannot locate your package, contact us at info@ l ureto-home.com with your order number.
We will investigate the shipment with the relevant carrier and assist you with the next steps.
9. International Shipping
We may ship orders to customers worldwide, depending on the destinations available at checkout.
Delivery times for international orders may vary depending on the destination country and local delivery conditions.
Customers outside the European Union may be responsible for customs duties, import taxes, VAT or other charges imposed by their local authorities, unless otherwise stated at checkout.
Lureto Home is not responsible for delays caused by customs authorities.
10. Customs and Import Charges
For deliveries outside the Netherlands or the European Union, the destination country may impose customs duties, import taxes or other fees.
These charges are determined by the destination country and are generally the responsibility of the customer unless otherwise stated at checkout.
Customers are responsible for ensuring that products ordered from Lureto Home can legally be imported into their country.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Hanane Zorg / Lureto Home
Hoefkade 1592
2525 HV 's-Gravenhage
The Netherlands
Email: info@lureto-home.com
Website: www.lureto-home.com
KvK: 73506176
We are happy to assist you with any questions regarding your shipment.
